We may also consider your contributions such as but not limited to comments, images, videos, links or other materials for inclusion in material we develop for external distribution or publication to promote the Westpac Group and other business purposes. If we do consider your contributions for this purpose, we will always contact you to seek your explicit consent in relation to using those specific comments, images, videos, links or other materials before deciding to proceed with using them.
We receive general grouped statistics on the impact of posts, ads, tweets, videos and other content we create and place on social media, including volumes of reach, views, link clicks, likes, shares and retweets. This data is grouped and not identifiable to any particular individual who has interacted with our material on social media. This data is used to improve your experience on the social media platforms and our Products and Services.
When we do respond to or contact you in social media, we will not seek to identify you as a customer of the Westpac Group within social media, and will not ask you to share account numbers, policy numbers, customer IDs or other formal identification with anyone through any social media channels, public or private. We may share your personal data with companies within the Westpac Group, our partners and third parties some of which are located outside of Australia or the EEA.
For more details, refer to Further Information. If you are not satisfied with how we are processing your Personal data, or you would like to make a complaint you can contact:. We welcome your feedback on social media whether it's a compliment, suggestion or a complaint. If you're ever unhappy about something we've done - or perhaps not done - please give us the opportunity to put things right.
We welcome your posts to our social media pages, but we moderate content to remove inappropriate or potentially offensive comments or posts by fake accounts. Be mindful that our social media pages are in the public domain. Information you post there is in public and may be open to opinions or responses from other participants. Generally, the information we provide in response on social media is factual only.
Sometimes we may give advice that is general in nature. To the extent that any advice is provided, it is general information only and should not be considered as a comprehensive statement on any matter and should not be relied upon as such.
We will not use social media to give you any advice that takes into account your personal circumstances. Guidelines for contributing to our Social Media Pages and via Comment sections on our websites. These guidelines apply to anyone who would like to comment, post, tag, mention or message on our pages.
We feel all visitors to our social media pages and readers of comments contributed on our webpages should feel respected and safe, so we may moderate our social media pages and comment sections on our websites to remove inappropriate content.
When making comments, please:. We welcome all feedback, both positive and negative, but it will sometimes be necessary to moderate content on our social media channels and in the comments sections of our websites. We reserve the right to remove any comments, images, links or other contributions solely at our discretion, including those which are:. If you see any behaviour by us, including our staff, on social media that concerns you, please contact us by inboxing any of our social media profiles.
We are working hard to ensure that you have the help needed to support your business at this challenging time and will respond as soon as possible. Eligible Westpac business customers who need help with managing their cash flow can defer principal and interest payments 1 of business terms loans, business auto loans, equipment finance facilities, equipment loans 2for six months.
Eligible customers can also defer repayments for business credit cards including Altitude Business and BusinessChoice 3for six months. Eligible customers will also receive an interest rate reduction to 9. If you are eligible for the COVID business loan repayment relief and your application is approved, your deferred repayment period will be effective from the date of submission and processed from May 4.
Please note : Customers who have applied for repayment deferral on their eligible loans before 17 April and would like to extend the deferral to also include Business Credit Cards, can resubmit an application. Resubmitting your application will not impact any deferrals that have already been approved.
For Business loans, if your application is approved, your deferred repayment period starts from your submission date and will be applied from May 4. What this means is, if your application is approved and a repayment has been made between the time you applied, and the time we actioned your request, we will return these funds to you.Blair Cottrell - Banned by Facebook
For Business credit cards, the repayment deferral will apply from the date of processing 5. We are working hard to ensure that you have the help needed to support your business at this challenging time and will respond to your application as soon as possible. Interest deferred will be capitalised.
Terms and Conditions and eligibility criteria apply. For Equipment Finance facilities and loans only, instalments will be deferred and finance charges will still apply over the deferred period. Instalments will be recalculated at the end of the deferral repayment period and will include finance charges. Please note that customers with an overdraft facility should utilise their available balance in the first instance and speak to their Relationship Manager if further assistance is required.
For business credit cards interest on outstanding purchase and cash balances, including those made during the deferred repayment period, will be calculated and accrued daily at a reduced rate of 9.
Interest will be capitalised to the account monthly unless the closing monthly statement balance is paid in full. Standard fees otherwise continue to apply and will be charged to the credit card account.
You will not be required to make any repayments during the deferred repayment period, however, the removal of the minimum monthly repayment does not prevent you from paying down your balance at any point in time, and we encourage you to do so to minimise interest costs where possible.
Depending on the type of loan, the deferment may be effective immediately after your last interest payment date. This could be earlier than the date you submitted your application. These interest rate reductions are applied automatically to new and existing overdrafts and cash-based loans.Please know that our teams are working through all requests as quickly and diligently as possible.
So that we can answer calls from customers who need our help most urgently, please use online or mobile banking for your essential banking services where you can. For more info on what you can do online and how we can support you during this time visit westpac. We deeply thank each of you for your patience with us, and for using our online and mobile banking platforms for your essential banking needs. We know this is a very difficult time, but we will get through this and help Australia recover.
This new fleet of drones have the ability to use an environmentally friendly spray to help disinfect public spaces like schools, universities, child and aged-care centres, hospitals, and supermarkets. With attached loudspeakers, they can also be used to deliver announcements from front line personnel like Surf Life Saving Queensland to help keep our communities safe. This temporary, but important change will be gradually rolled out nationally to help decrease the number of people who need to touch payment terminals.
For our customers and merchants, you won't need to do anything to activate this change. When the functionality is available, the payment terminal will not prompt you to enter your PIN for contact We encourage you to use 'tap-and-go' payments where possible, and above all stay safe when shopping. For 70 years, World Health Day has been about drawing attention to the importance of global healthcare. We thank you! This phishing SMS asks you to update your contact details and uses our phone number to lure you into believing this is a trusted message.
Clicking the link would take you to a fake sign in page on a phishing website which requests your personal banking information. Westpac will never ask you for this type of information via SMS.
Westpac - Personal, Business and Corporate Banking
This offer also extends to our commercial property customers, who Customers can contact their Relationship Manager for more information, or find out more including how to apply visit westpac. We're experiencing significant demand for our support packages for households and businesses, as well as some processing delays for other services. We understand that it's tough going at the moment and we're working hard to help you as soon as possible.
You can now access our hardship assistance form online via westpac. Our focus is on supporting you through this time and we thank you for your patience while we work to do so. With the recent announcement by Federal and State Governments regarding the closure of non-essential services, we want to reassure you that banks are considered an essential service and we remain open to help you with all your banking needs.
Our branches are open, however where possible we encourage you to use our online banking and mobile app. You can make payments, transfer funds, see statements and more. If you do need to visit us in branch, please make sure you are feel For the latest information around how we are supporting customers and businesses through this time, including our recent COVID support measures visit www.
The link is not legitimate, and if clicked on, may install malicious software on your device to compromise your banking login details. If you have clicked this link please call us immediately on Customers should contact their Relationship Manager or enq Rest assured, our dedicated staff remain committed to ensuring you, your family and Australian businesses have the support they need.
Credit criteria applies. Above all, please stay safe. Today we have introduced a support package to help personal banking and small business customers affected by the COVID situation. This package includes:. Westpac customers who have lost their job or suffered loss of income as a result of COVID should contact us for three months deferral on their home loan mortgage repayments with extension for a further three months available after review.
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Westpac, together with BT, offer a range of share and investment options to help suit your investment goals and share trading needs. Locate us Contact us Register. Australia, we're here to help. Online Banking - available anytime. Are you ready to bank from home? Affected by the Bushfires?
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Need help? Sign in to Personal solutions. Want a simple way to budget and save? What is a comparison rate? Knowing exactly what the comparison rate is and how it works could help you get a better deal. Looking for a home loan? We can help you find the right one. Help for your business. Managing business cash flow during the COVID crisis Find out what financial relief and support options are available to keep cash flowing through your business.
You should contact Westpac for up-to-date pricing prior to dealing. Transactions may be subject to certain fees and charges. For further enquiries relating to foreign exchange please visit your local branch, contact your Westpac Relationship Manager or alternatively call This information has been prepared without taking account of your objectives, financial situation or needs.
Because of this you should, before acting on this information, consider its appropriateness, having regard to these things, and seek independent specialist advice as necessary. Neither Westpac nor any director, officer, employee or associate of Westpac or of any related entity make any express or implied representation or warranty regarding the accuracy or completeness of this information.
Westpac, together with BT, offer a range of share and investment options to help suit your investment goals and share trading needs. Find out more. Online Banking - available anytime. Are you ready to bank from home? Lock in a low home loan rate for a bit of certainty. To help you through this challenging time. Affected by the Bushfires? Helping couples financially connect. Visit the Love and money hub for tools and resources to help manage your money together. Apply for Tools and calculators Help me choose a bank account Help me choose a bank account Home loan calculators Home loan calculators Currency converter Currency converter Personal loan calculators Personal loan calculators Financial and savings calculators Financial and savings calculators Investments calculators Investments calculators Compare credit cards Compare credit cards Find your lost super Find your lost super Insurance calculators Insurance calculators Term deposit calculator Term deposit calculator.Jump to.
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COVID-19: Help for business customers
All branches are open: am - 4pm, Mon - Thurs am - 5pm, Fri Some branches now open weekends. FAQs How can we help you? Find your answers faster in our popular FAQ topics. What security devices are available in online banking? How do I change my personal details online? How do I activate my card? How do I locate a branch? I don't remember my customer ID, where can I find it? What should I do if I have experienced fraud on my credit card?
Online enquiries. Report scams Feedback and complaints Learn more about Online Banking. How can I change personal details eg phone number, email address? How do I transfer funds overseas? What is an IBAN number? I don't remember my Customer ID, where can I find it? Manage my credit cards Number of articles: 48 How do I close my credit card? How do I set up a credit card repayment reminder in the Westpac Mobile Banking app?
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Financial hardship Number of articles: 8 How long am I able to receive assistance for? Will I still receive calls letters SMS etc whilst assistance is in place? Can someone else negotiate on my behalf? Which devices are supported by Westpac Mobile Banking? How do I change my arrival date? How do I verify my identity? What should I do now? How do I protect myself from Online Banking fraud?
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